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Customer Services

Frequently Asked Questions (FAQ)

  • How Personal Loan Works?
    Personal loans are a form of installment credit. Unlike a credit card, a personal loan delivers a one-time payment of cash to borrowers. Then, borrowers pay back that amount plus interest in regular, monthly installments over the lifetime of the loan, known as its term.
  • How Much Personal Loan Can I Borrow?
    The loan amount is determined based on factors like your age, income, credit score and job type.
  • Am I eligible for personal loan?
    You must have a regular source of income to avail a personal loan whether you are a salaried individual, self-employed business person or a professional. A person’s eligibility is also affected by the company he/she is employed with, his/her credit history his/her residential location and other factors as per the lender’s criteria.
  • What is the tenure of a personal loan?
    Personal loans feature tenure of 1 year to 5 years or 12 to 60 months. In rare cases, shorter or longer personal loan tenures may be allowed by the borrower on a case by case basis.
  • What are the key documents required when applying for a personal loan?
    Income proof (Salary Slip for salaried/recent acknowledged ITR for self-employed) Address Proof Documents Identity Proof Documents and others
  • How is the personal loan disbursed?
    Once you get approved for a personal loan, you may either receive an account payee cheque/draft equal to the loan amount or get the money deposited automatically into your savings account electronically.
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